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LG Display @ San Diego, CA (Full Time)_Quality (CS) Engineering

LGDUSA 0 108

 

LG Display USA Inc. (San Diego, CA) 에서 Full Time 직원을 채용 합니다.

아래를 검토하시고 관심있으신 분들의 많은 지원을 바랍니다.

Interested applicants should email their resumes to jerryjkim@lgdisplay.com

 

1. 모집분야 / 사무직 - Quality (Customer Support) Engineering / San Diego, CA

2. 모집인원 모집마감일 : 0 / 채용시 까지

3. Requirements

  - 0~3 years of experience in the electronics or related industry

  - Bachelor’s degree (Any engineering degree preferred)

  - Bilingual (English/Korean) preferred

  - Travel required : Yes

  - 미국 취업에 결격사유가 없는 (비자/영주권 스폰서쉽 불가)

4. 근무 조건 Benefit

  - Full time

  - Medical, Vision, Dental 보험

  - 401K Plan 유급휴가

5. Responsibility

  Customer Support

  - Serve as the main contact point for customers to discuss all process, field return and repair issues, including quality, material, and logistic issues

  - Provide onsite support to validate quality issues and determine responsibility for defects

  - Regularly communicate with customers and HQ to provide corrective actions for customer complaints related to quality

  - Participate in periodic quality meetings (MQR/QBR) with customers to discuss quality trends

  - Train/educate 3rd party vendors to arrange OBA (Open Box Audit) or rework for defect prevention in the customer process

  Product Qualification

  - Coordinate with customers to verify conformance to the design requirements based on supplied product specifications

  - Present and report critical issues to ensure customer specifications are met according to production timelines

  - Manage product development cycle: project kickoff, requirements definition, development, test and integration, manufacture, certification, first product delivery for the launch customer

  Product Quality Management

  - Manage and analyze quality data/issues to determine failure trends and abnormalities

  - Work with customers to collect Failure Analysis Panels by analyzing failure data to see which models have a high incident rate

  - Manage RMA related service issues with customers and set up RMA processes where needed

  - Assist customers with new product launch, which may involve interfacing with customers on issues relating to the process

  - Perform quality process audits as well as follow-up audits to ensure that factory/service centers meet and keep LG Display’s quality expectations

   CS Process Set Up

  - Develop set-up and planning of service process and failure goods return process

  - Educate team members and 3rd party vendors to enhance problem solving ability, panel technology and statistical knowledge

 

감사합니다.

 

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